Digitolle :: Internet Architects - Engineering your web enterprise
Chicago Local
312.380.0690

Frequently Asked Questions (FAQs)

There are a number of questions we often get asked, so we decided to compile them for you, along with the answers, of course, so you might find what you need even faster. If you don't see your question (and answer) below, then please contact us and we'll do our best to get you the right answer!

The list above is intended to be internal links to the specific section below. Each section will be followed by a Back To Top link for easy navigation.

Why hire a Professional Designer?

A professional designer can truly help you realize your vision.  Pre-made templates are limited in their ability to deliver customized solutions for your unique needs.  Instead of creating your vision for the Web, you will be forced to fit your vision into the frame provided, thus limiting your options.

A professional designer can also work with you as your business changes and grows by adding pages, themes or even Intranet applications.

And finally, it comes down to working with an actual person.  At Digitolle, a designer is here to serve you while a template is nothing more than another computer program ready to give you a headache as you struggle to figure out how it works.

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Why hire Digitolle?

It’s simple: Digitolle believes in offering quality services at affordable prices with exceptional customer service.

Every time you need assistance, you will speak with an Internet Architect (AKA Designer) who will answer your questions and help you.  If, by chance, your I.A. doesn’t know the answer to your questions, then he or she will find someone who does.

No automated systems or customer service representatives work for Digitolle.  We have an answering system that will take your call when our Designers are out or on another line, but when you need us, we will be there.

You will always speak with a Web Designer who is educated and experienced in Internet and Intranet applications and design.

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The Design Process seems too complicated. Why is there so much homework?

We have provided you with a detailed explanation of the design process, but it still may seem confusing.  However, it is a lot easier than it may seem.

Most likely, you have already completed many of the steps without realizing it.  You have probably imagined what your site is intended to do and what pages you want to have along with what they might contain.  This process is the beginning and the next step is to formally put your ideas into action.

You have probably visited your competitors Web Sites as well which, consciously or unconsciously, has made an impression on what you do and don’t want on your own Web Site.  All of these ideas floating around are the foundation upon which your site will be built.

At the most basic level you need to decide colors, pages and content.  With that, we can work with you through the various stages of the design process to help turn your visions into reality.

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I don’t have time to do the homework, can you still help me?

Of course we can.  Just give us a call and we will discuss your needs and goals and decide where to start.  Depending on your needs, we will develop a cost estimate that includes any additional research and consultations charged at an hourly rate.

Working together, we can help you move through the process saving you time while still accomplishing your goals and visions.

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Can you help me write the content of my Web Site?

We have a trusted relationship with a local copywriter who would be happy to write the content of your site for you.  Just let us know that you need help and we will happily introduce her to you.  She will provide a free, no-obligation quote as well as provide further details regarding her writing services and how she can help you achieve your goals.

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Do you create logos?

We work with a local graphic designer who has years of experience designing logos for new and existing businesses.  Just let us know that you need help and we will happily introduce him to you.  He will provide a free, no-obligation quote for as well as provide further details regarding his design services and how he can help you achieve your goals.

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Can you take pictures for me?

We work with a local commercial photographer who would be happy to take pictures for your Web Site.  Just let us know that you need help and we will happily introduce him to you.  He will provide a free, no-obligation quote as well as provide further details regarding his photography services and how he can help you achieve your goals.

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Why don’t you publish your fees?

Every Web Site and design is different.  Depending on the various elements needed to achieve the desired results, different levels of technology and skill are needed.

Web Site design is unique and the knowledge necessary to design, develop, program and publish a site varies depending on the site’s complexity.  As such, the cost for each site varies.

We design everything from very simple text site with few graphics and low-level design, to very complicated Web Sites that provide a great deal of graphic interaction for its users and visitors.

We feel it is unfair to simply charge a flat-rate for design.  Each quote is developed to reflect the knowledge, skills, technology and time required to design each site as it is presented to us by our clients.  This way, you know that you are personally being taken care of and you are only paying for what you want and need.

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Can you handle SEO optimization?

Search Engine Optimization (SEO) is a very unique and specialized field of knowledge.  While we are familiar with the basics of SEO, we do not provide the services, such as search engine registration, that would truly help you utilize your site to its fullest.

We can put you in touch with a marketing firm that would be happy to discuss the world of SEO with you along with the services they can provide.

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I have a question that’s not answered, what do I do?

Please take a moment to visit our Contact page where you can fill out the form provided to send us your question.  You can also call (877) 295-4281, or e-mail john@digitolle.net.  We will get back to you within 24 hours to answer your question(s).

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